Shipping policy

Where we ship from

We ship primarily from Japan.

Depending on stock availability and operational requirements, your order may be processed and dispatched via our fulfillment hubs in Malaysia or London (UK). This routing does not change the product standards, and is used to ensure smoother fulfillment.

Processing time

Orders are typically processed and dispatched within 5 business days (excluding weekends and public holidays).

Delivery time

Delivery time depends on the destination country, shipping method, and customs clearance. Estimated transit times (if shown at checkout) are guidelines and may vary.

Shipping costs

FREE

Customs, duties, and taxes

International shipments may be subject to customs inspections, import duties, taxes, and handling fees determined by the destination country. These charges are the responsibility of the recipient unless otherwise stated at checkout.

Tracking

Available 

Address accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Delays & force majeure

While we do our best to deliver on time, delays may occur due to customs, carrier disruptions, weather, or other circumstances beyond our control.

 

Contact

 

If you have any questions about shipping, please contact us via our support channel listed on this website.